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IonicMD

Cancellation & Refund Policy

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Last updated: October 8, 2026

Our subscription

IonicMD programs are month-to-month, billed every 4 weeks. Menopause care is billed every 12 weeks ($237). You can cancel at any time.

Refund and cancellation options

  1. If you become ineligible based on new labs or clinical findings, you may cancel immediately. Payments for prior billing periods are not refunded.
  2. If medication cost makes continuing impractical, you may cancel immediately. Payments for prior billing periods are not refunded.
  3. You may cancel anytime and receive a full refund for the current billing cycle as long as your visit with a licensed provider has not yet occurred.

How to cancel

Log in to your patient portal or email [email protected]. To avoid being charged for your next billing period, cancel before your renewal date.

Questions

For assistance, contact [email protected]. See also our Terms of Use.